How to Add Messaging to Your Google My Business Listing and Set Up Communication Notifications
Ryan Alex
Last Update 2 tahun yang lalu
Google My Business (GMB) is a powerful tool for reaching customers that can be integrated with your system, to increase your ability to conveniently communicate with your leads or customers. When someone Googles a category of business, most businesses that pop up have the buttons to call, save, get directions, or access the website. Also, you can make your business stand out more, and reach additional leads, by adding the chat/message option.
This allows you to conveniently reach leads through SMS communications, completely integrated with the system. Follow these steps to learn how:
1. How to Set Up a Google My Business Account
a. How to Set Up or Log In to your GMB Account
- Turn On Messaging.
- Click Okay to start receiving messages.
- NOTE: You can also Edit your Welcome message if you want.
b. How to Integrate your Google My Business page.
- Steer to Settings > Integrations.
- Select the "Google My Business" integration.
- Click "Select a GMB page" to connect a page.
- After the page is integrated, you'll have the option to "Change Page" or access "Messenger Settings" to make changes. You can also remove a page.
- Beneath the “Messenger Settings” you can select a display name, add a logo, set the welcome message, and select a contact name, email, and brand website. You may also insert a Privacy Policy URL if you wish.
c. How to Access your GMB Communications
- Navigate to Conversations.
- Click into a conversation and you'll be able to see the GMB communication with a contact. It will appear as SMS communication. You'll be able to reply directly within the conversation channel.
- Note: you may now also filter the "Customer Replied" channel in a trigger by GMB Messaging. See Part 2 below for details.
2. How to Set Up Communication Notifications
Once you've integrated your system with Google My Business (GMB), you may want to set up notifications when someone messages you through the platform. Follow these simple steps to create a trigger to be notified when you get a new GMB message.
a. How to Set up the Trigger
- Steer to Triggers to create a new trigger.
- Under Part 1, set up "Customer Replied" as the event to trigger the automation.
- Then define the filter as "Reply Channel" > "GMB Messaging".
- In Part 2, set up whatever type of notification you want, such as an email or SMS to yourself or a user on your team, to be notified that a new GMB message has come in. In the example below, we set up a text to a specific number.
- Save and activate your trigger.
b. How to View your GMB Messages
- To view the messages, go to your Conversations tab.
- You can reply directly from this area.